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Coach's Corner - Creating an Engaging Workplace

  • August 6, 2019
  • Written by Community Futures Meridian

Creating an Engaging Workplace

“Highly engaged employees make the customer experience. Disengaged employees break it.” Timothy R. Clark, Founder CEO of LeaderFactor


Engagement of our employees should be a goal for us as leaders.  How do we create a work environment where employees feel engaged and respected?  Here are five ideas that may help us move towards that goal for a more engaged workplace.

Aligning goals and having clear expectations  

As leaders it is important for us to clearly define the goals of our company or department. We need to clarify the importance of what we are trying to achieve and outline expectations that lead to fulfilling these goals. How clear are we about our goals and expectations? Can all of our team members—new and old—articulate these expectations and goals?

Build trust: Both trust of the team and of the leader is crucial to engagement. When people do not trust either their team members or their boss, the engagement factor is partially or wholly negated. Trust is earned and very much a reciprocal relationship. A leader who trusts their team, as well as individuals of the team, will certainly earn that trust back. We need to ask ourselves, what are we doing to build the trust of our team members?

Model desired behaviours: An engaged staff person takes their cues from both their colleagues and their leaders. Similarly, a disengaged person is following the lead of other staff or maybe the leader. Often disengaged people will be in a work environment that exhibits a “do as I say” mentality. The adage, “Actions speak louder than words,” is very apt for the work environment. When leaders take responsibility for their actions, employees will follow.

"Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability." Anne Mulcahey, Former CEO & Chairwoman of Xerox


Celebrate contributions: When we celebrate employee contributions, we are recognizing the importance of the individual or the team. Engaged team members will feel that what they do is important and valued. How can we ensure that everyone is recognized in an authentic way?

Job satisfaction: How do we ensure that people are satisfied in what they do for the department or company? How do we infuse a love of coming to work as opposed to the dread of the workplace?

"Research indicates that workers have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company."

What are we doing that engages our employees and colleagues? Zig Ziglar, Author & Motivational Speaker


Paul Abra, Certified Executive Coach, Motivated Coaching

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